I've paid for Premium, why can't I access it?

Important notes

  • Check the email address you are signed in under. Try logging out and using a different email address.
  • There is a Restore Subscription button in your app account settings. Click that if you purchased Premium through the app.
  • Contact support@fishtrack.com with some of the following for them to help you get Premium again
    • Any other email addresses that belong to you
    • Copy of renewal charge on bank statement
    • Last 4 digits of card used to pay for Premium
    • Screenshot of active subscription in app store account

Paid through the app? Restore your subscription

Billed by Apple or Google Play? Premium is not inextricably linked to an email address. The Premium subscription can be restored to a FishTrack account of your choice. Check that the FishTrack Premium subscription is active.

On an iPhone

  1. Open the Settings app on your iPhone.
  2. Tap your name.
  3. Tap Subscriptions.

On an Android device

  1. Open the Google Play app.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.

If it is, head back to the FishTrack app and press the Restore button from the Account tab.

Screenshot 2023-11-30 at 12.50.07.png

Android above | iOS below

IMG_BF5961CA1499-1.jpeg

If Premium access doesn't show, your subscription is linked to another FishTrack account. Write to support@fishtrack.com to finalise the changes.

 

Paid through the website? Check you're logged in correctly.

Premium memberships are connected to FishTrack accounts. You must be logged in to an account to access Premium benefits.

Billed by Srflne/buoywthr/fshtrk? Your subscription is inextricably linked to the email address you subscribed with. This could be a different email address or a misspelt email address. If logging out and trying another email address isn't working, write to support@fishtrack.com with some of the following info to help agents locate your Premium account:

  • Provide the last 4 digits of the card that paid for the subscription
  • Attach a screenshot of a charge on your bank statement.
Was this article helpful?
2 out of 8 found this helpful
Have more questions? Submit a request

Comments

Article is closed for comments.